Privacy policy

Name: repairNstore
Price range: $$$

repairNstore GmbH
Freienhofgasse 17, 3600 Thun, Switzerland
E-Mail Data protection: datenschutz@repairnstore.ch
Valid from: 09.10.2025 - Version: 1.0

1. what is it about?

This privacy policy provides information on how we process personal data when you visit our websites and online stores, use our services (e.g. bookings, support, newsletters), shop with us or communicate with us. This declaration meets the requirements of the Swiss Data Protection Act (DSG) and - where applicable - the EU GDPR.

2 What data do we process?

2.1 Content and communication data: master data (surname, first name, company, billing/delivery address, telephone number, e-mail), contract data (orders, bookings, payments, warranty/service cases, support tickets, correspondence), newsletter/marketing data (consents, openings/clicks - only with your consent or on the basis of legitimate interest).

2.2 Usage and device data (online): IP address (shortened where possible), date/time, referrer, pages accessed, session IDs, browser/OS, end device type; cookies and similar technologies for function, statistics and marketing.

2.3 Payment data: Payment method, transaction ID, masked card details; processing is carried out by payment service providers as separate controllers.

2.4 Event/form data: Information from contact, support and event/booking forms (incl. free text).

3. purposes and legal bases

Operation of the website/online store (functionality, security, fraud prevention) - legitimate interest (Art. 6 para. 1 lit. f GDPR)
Contractual services (order, delivery, repair, warranty, customer account, support) - Contract (Art. 6 para. 1 lit. b)
Customer communication & support - legitimate interest/contract
Payment processing - contract
Statistics & reach measurement (e.g. Google Analytics, Tag Manager) - legitimate interest or consent
Marketing, remarketing & personalization (e.g. Google Ads/Remarketing, LinkedIn, HubSpot) - consent or legitimate interest
Fulfillment of legal obligations - legal obligation (Art. 6 para. 1 lit. c)

Consent can be revoked at any time with effect for the future.

4. categories of recipients

Service providers (hosting, IT, security, tracking, email/newsletter, CRM/HubSpot, payment/courier/logistics), payment service providers (own controllers), advertising/analytics partners (e.g. Google, LinkedIn), authorities (where mandatory) and business partners/resellers/franchise partners (where necessary for the provision of services).

5. data transmission abroad

Some providers process data outside Switzerland/EU (e.g. USA). We ensure an adequate level of data protection - through adequacy decisions, EU standard contractual clauses (SCCs) including the Swiss Addendum, Binding Corporate Rules, Transfer Impact Assessments and additional protective measures. A lower level of protection may exist in certain countries.

6 Tools used (overview)

Google Tag Manager - management of other tags (cookie-free)
Google Analytics - Statistics, pseudonymized IP
Google Ads / Conversion tracking - Ad performance
Google Dynamic Remarketing - interest-based advertising
Google Maps - Map display
Google reCAPTCHA - Protection against bots/spam
YouTube (extended data protection mode) - video embedding
LinkedIn - Social functions/Insight tag
HubSpot CRM/Marketing - contact management, newsletter, forms

Legal basis: legitimate interest and/or consent. Revocation possible at any time.

7. cookies & similar technologies

7.1 What are cookies? Small text files in the browser; necessary, statistics, marketing and comparable technologies (e.g. fingerprinting).

7.2 Purposes: functionality/security (e.g. shopping cart, language), statistics/performance, marketing/personalization.

7.3 Control: Via cookie banner or browser settings. If deactivated, functions may be restricted.

8. storage duration

Personal data is stored for as long as necessary to fulfill the purpose or as required by law. Standard values: contract/customer data 10 years (retention period in Switzerland), support/communication 2 years, marketing data until revocation or 2 years after last interaction, cookies depending on provider (session to several years).

9. your rights

Information about processed data
Correction of incorrect data
Deletion (provided there is no retention obligation)
Restriction of processing
Data portability
Objection to direct marketing
Revocation of consents granted
Complaint to a supervisory authority (CH: FDPIC)

10. safety

We take appropriate technical and organizational measures (e.g. encryption, access controls, monitoring) to protect personal data from loss, misuse and unauthorized access.

11. plugins & embeddings

YouTube: Data transmission only during playback; if logged in, assignment to profile possible.
LinkedIn: Connection with LinkedIn servers; interactions can be assigned to profiles.
Google reCAPTCHA: Analyzes interactions (IP, mouse movements, dwell time) for bot detection in the background.

12. children & teenagers

Our offers are not aimed specifically at children. Please contact us if you assume that we are processing the data of minors without the required consent.

13. amendments to this declaration

We may amend this privacy policy (e.g. in the event of new tools or legal changes). The current version on our website applies. We will communicate any major changes appropriately.

14. contact

Responsible body:
repairNstore GmbH
Freienhofgasse 17, 3600 Thun, Switzerland
E-mail: datenschutz@repairnstore.ch