Terms and Conditions (GTC)

Name: repairNstore
Price range: $$$

repairNstore GmbH
Freienhofgasse 17
3600 Thun, Switzerland
Phone: +41 33 525 06 64
E-mail: info@repairnstore.ch
Internet: www.repairnstore.ch
Valid from: 09.10.2025

1. scope of application

These General Terms and Conditions (GTC) govern all legal relationships between repairNstore GmbH (hereinafter "repairNstore" or "we") and its customers (hereinafter "Customer") in connection with the provision of repair services, IT services and the sale of electronic devices, accessories and spare parts - both online (web store, e-mail, app) and in our branches in Switzerland.

Deviating agreements shall only apply if they have been confirmed in writing. By placing an order, purchasing goods or using our services, the customer agrees to these GTC.

2. conclusion of contract

A contract between repairNstore and the customer is concluded by

a written or verbal order confirmation,
the acceptance of an offer,
the use of our online ordering system (e.g. shopping cart or booking form),
or by handing over an appliance for repair.

All offers in the online store or on advertising material are non-binding and subject to change. Prices and product ranges are subject to change at any time.

3. prices & terms of payment

All prices are in Swiss francs (CHF) including VAT, unless otherwise stated. Repair and service prices may vary depending on model, cost and spare part.

Accepted payment methods: Cash, debit/credit card, TWINT, advance payment, purchase on account (after verification) or online payment. The purchase price is due at the latest upon delivery of the goods or after completion of the repair.

In the event of late payment, we reserve the right to charge reminder fees and default interest in accordance with Art. 104 OR.

4. repair orders

The customer confirms that he/she is the owner or authorized user of the device handed over. repairNstore carries out repairs with the greatest possible care. The customer will be informed if consequential damage or additional costs arise during the repair.

If a cost estimate is drawn up and the customer decides against the repair, an inspection or diagnostic fee may be charged.

repairNstore is not liable for data loss; the customer is obliged to carry out a data backup before the repair. On request, a data backup can be offered for a fee.

5. warranty & guarantee

Unless otherwise agreed, repairNstore grants a warranty of 6 months from the date of repair on repairs carried out and spare parts installed. The warranty only covers the work carried out and the replaced part.

Damage caused by improper handling, moisture, dropping, external influences, software errors, viruses or interference by third parties is excluded. The warranty expires if the device is subsequently opened or modified.

The respective manufacturer's warranty conditions apply to new goods. Unless otherwise stated, used appliances are guaranteed for 12 months for normal use.

6. sale of electronics & accessories

All products offered in the online store or in the store (e.g. smartphones, tablets, computers, cases, bulletproof glass, chargers) remain the property of repairNstore until full payment has been received (retention of title in accordance with Art. 715 of the Swiss Civil Code).

Subject to technical changes, model availability and delivery delays. Product illustrations may differ slightly from the actual product.

7. delivery & shipping

Orders are usually processed within 1-3 working days after receipt of payment. Delivery is made to the address specified by the customer. Shipping costs are shown in the order process.

repairNstore accepts no liability for delays caused by transportation companies, customs, force majeure or incorrect address details. The risk is transferred to the customer when the goods are handed over to the transportation service provider (Art. 185 OR).

8. right of withdrawal & return

For online purchases, we grant a voluntary right of return of 14 days from receipt of the goods, provided the product is unused, in its original packaging and complete. Opened, damaged or customized items (e.g. displays, batteries, special orders) are excluded from exchange.

Returns are at the expense and risk of the customer. Returns must be sent to the following address:

repairNstore GmbH, Freienhofgasse 17, 3600 Thun, Switzerland

9. liability

repairNstore is only liable for damages caused intentionally or through gross negligence. Any further liability - in particular for consequential damages, loss of profit, loss of data or loss of use - is excluded to the extent permitted by law.

No liability is accepted for damage caused by improper handling, external influences or unauthorized interventions after repair.

10. Data protection

The protection of personal data is a top priority for repairNstore. The collection and processing of customer data is carried out in accordance with our privacy policy and in compliance with the Swiss Data Protection Act (DSG) and the GDPR, where applicable.

11. Retention of title

The delivered goods shall remain the property of repairNstore GmbH until payment has been made in full. In the event of non-payment, repairNstore shall be entitled to demand the return of the goods or to withdraw from the contract.

12. severability clause

Should individual provisions of these GTC be ineffective or invalid, the effectiveness of the remaining provisions shall remain unaffected. The invalid clause shall be deemed to be replaced by an economically equivalent clause.

13. changes to the GTC

repairNstore reserves the right to amend these GTC at any time. The version valid at the time of the conclusion of the contract or the order, available at www.repairnstore.ch, shall apply.

14 Applicable law & place of jurisdiction

Swiss law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Thun, Switzerland, provided that there are no mandatory statutory provisions to the contrary.